Frequently Asked QuestionsDo you have a question? Find the answer here!
How can I order these fantastic products?
How can I pay? Which payment methods do you offer?
We are serving everyone in Europe, so you can find a plenty of payment methods at fliders.eu!
Of course we offer the general payment methods for everyone over the world:
Mastercard, Visa, American Express, PayPal, BitCoin and the old fashioned bank transfer.
Specific payment methods per country
The Netherlands: iDeal, Billink
Belgium: Bancontact/MisterCash, Belfius, ING Home’Pay, KBC/CBC Payment Button
Germany: Sofort Banking, Giropay
France: Carte Bancaire
Poland: Przelewy24 (P24)
Can you ship to a different address?
How do you ship? What are the shipping costs?
Within The Netherlands, your order will be shipped for free!
We ship to every country in Europe, but we will ask a small fee for this. For whole Europe we ask 1.00€.
But do your order 3 or more sets of Fliders within one order? Then the shipping will be totally free!
Are the prices including VAT?
Are you a business customer within Europe? Then we can deduct the VAT when we receive your VAT number. Please contact us before ordering.
How can I make use of the right of withdrawel?
If you want to cancel your order, please send us an e-mail. You can return your order via letterbox.
When we have received your order again, we will of course return the already paid amount of your order within 14 days to you via the payment method used during the order. Of course, we also refund any shipping costs that you have paid with your order. If you cancel a part of an order, we will only refund that part of the order. After all, you keep a part of the order.
The following items / orders can not be canceled:
- Products / orders that were received more than 14 days ago
- Products whose seal has been broken
- Products that are used, damaged or incomplete
- Products whose packaging is damaged by use or careless opening of the shipping box
Pay attention! The product must be registered within 14 days of receipt by e-mail with your name, address, order number, IBAN number if you paid by bank transfer and the name of the item you want to return. You can of course also fill in the cancellation form and send it to us. We will then contact you to return your order.
I received a damage package. What now?
Of course you can also refuse the package at the door. If you do accept the package, report the damage to the delivery person.
We will also request an investigation from PostNL. We are dependent on PostNL’s research times and can unfortunately not influence this.
I have a complaint. What now?
If this does not lead to a solution, then it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not dealt with elsewhere yet, you are free to deposit your complaint via the European Union platform.
I have another question...
We respond most quickly to an e-mail. Send your question by e-mail to firstname.lastname@example.org.
Would you rather call? Of course you can.
Telephone number: +31 – 6 – 51 047 045. If there is no answer, just enter the voicemail with your name and telephone number. Then you will be called back!
Whatsapp? Of course! Add the number +31 – 6 – 51 047 045 to your contacts and send us a message!